FAQ'S

1. What is a general clean?

A general clean involves a thorough cleaning of all living spaces, including dusting, vacuuming,mopping, and sanitising surfaces to ensure a fresh and tidy environment.

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2. Why do we have a minimum3-hour call?

A minimum 3-hour call allows us to effectively your space and ensure all areas receive the attention they need, delivering the best.

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3. What services do you offer?

We offer a range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, and move-in/move cleaning.

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4. Do you use eco-friendly cleaning products?

Yes, we prioritise using eco-friendly cleaning products that are for both your family and the environment.

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5. Can I schedule a one-time cleaning service?

Absolutely! We offer one-time cleaning services as well as recurring options to fit your needs.

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6. What should I do before the cleaning team arrives?

We recommend picking up personal items and valuables, as well as providing access to the areas you want cleaned.

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7. Are your cleaners insured and trained?

Yes all our cleaners are fully insured and trained to provide high-quality cleaning services.

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8. How do I pay for the cleaning services?

We accept various payment methods, including credit cards, cash, and online payments for your convenience.

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9. What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you're not happy with any aspect of our service, please let us know within 24 hours, and we'll make it right.

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10.Do I need to be home during the cleaning?

It’s entirely up to you! Many of our clients prefer to be out during the cleaning, but you are welcome to stay if you’d like. Feel free to adjust any of the questions or answers to better suit your business!